FAQ

The Experts at Materials Marketing Answer Your most Frequently Asked Questions
Are you open to the public or only to trade professionals?

We cater to both homeowner and industry folks alike.

How much does it cost to utilize your design help?

We may assign a small fee to do expansive drawings, but in general, we do not charge for our design services. There are exceptions, so please check with your local sales team.

Do you carry anything in stock?

We do have a limited selection of tile colors and sizes at our San Antonio warehouse. Most of our carved material like moldings, fireplaces, or kitchen hoods are custom made to order. Please check with your local sales team to see what we can get for you quickly.

For your custom stuff, how long does it take for me to get it?

Delivery times can vary greatly depending on the project or type of material we’re working with. Many times a piece of stone may have a flaw in it that we don’t see until well into the production process. Our team in Mexico completes stringent quality controls at each step to minimize any delays. Most of our projects we are able to complete in a 4-8 week timeframe. Depending on where you live, shipping and freight can add more time, so it’s best to come visit us well in advance of your project!

Do you carry anything other than stone?

We do! At each showroom we have a wide variety of high-quality glass, ceramic, concrete and other options for you to choose from. Having to stop at multiple locations just so you can finish selecting items for your project is time consuming and may delay the project even more. We strive to select items from the finest manufacturers so you have as many options to choose from as possible. Our goal is to help you design and complete your project all in one location.

I saw a photo of a fireplace in a magazine. Can you recreate it?

We absolutely can. The benefit of having control over each step in the production process means we can create anything you envision.

Do you really hand-carve everything?

Yep! When you receive a piece of stone from us, whether it’s tile or a custom fireplace, they have been touched by many sets of hands. Ensuring quality control, color variation, fine detailing, and many more. We are proud that our materials are hand-made. It gives them a warmth and quality you will not find anywhere else in the world.

Are you open to the public or only to trade professionals?

We cater to both homeowner and industry folks alike.

How much does it cost to utilize your design help?

We may assign a small fee to do expansive drawings, but in general, we do not charge for our design services. There are exceptions, so please check with your local sales team.

Do you carry anything in stock?

We do have a limited selection of tile colors and sizes at our San Antonio warehouse. Most of our carved material like moldings, fireplaces, or kitchen hoods are custom made to order. Please check with your local sales team to see what we can get for you quickly.

For your custom stuff, how long does it take for me to get it?

Delivery times can vary greatly depending on the project or type of material we’re working with. Many times a piece of stone may have a flaw in it that we don’t see until well into the production process. Our team in Mexico completes stringent quality controls at each step to minimize any delays. Most of our projects we are able to complete in a 4-8 week timeframe. Depending on where you live, shipping and freight can add more time, so it’s best to come visit us well in advance of your project!

Do you carry anything other than stone?

We do! At each showroom we have a wide variety of high-quality glass, ceramic, concrete and other options for you to choose from. Having to stop at multiple locations just so you can finish selecting items for your project is time consuming and may delay the project even more. We strive to select items from the finest manufacturers so you have as many options to choose from as possible. Our goal is to help you design and complete your project all in one location.

I saw a photo of a fireplace in a magazine. Can you recreate it?

We absolutely can. The benefit of having control over each step in the production process means we can create anything you envision.

Do you really hand-carve everything?

Yep! When you receive a piece of stone from us, whether it’s tile or a custom fireplace, they have been touched by many sets of hands. Ensuring quality control, color variation, fine detailing, and many more. We are proud that our materials are hand-made. It gives them a warmth and quality you will not find anywhere else in the world.